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Netflix Inc., which offers online DVD rental services,
recommenced its usual deliveries on Friday, following a three-day technical
problem which prevented the company from shipping millions of DVDs to its
clients this week, a spokesman said, cited by The Associated Press.
Furthermore, Netflix also offered a 15 percent credit to
subscribers whose DVDs’ shipments had been delayed by the major snag, the
longest disorder since the company launched the subscription service nine years
ago.
Due to the technical problems, the shipments were delayed
for approximately a third of the Los Gatos-based company’s 8.4 million clients.
Moreover, that means that the total value of the credits could actually reach
several millions of dollars. People who were testing the services offered by
the company with its two-week no-charge trial will benefit from a one-week
expansion of the trial period if their shipments were also held up.
The company has refused to give any details about the cause
of the outage, which affected all 55 Netflix shipping centers. Although the
company was able to deliver some discs on Wednesday and Thursday, it didn’t
ship any on Tuesday, when the snag was initially divulged.
Netflix also had a major outage several months ago, when the
Web site crashed for about 11 hours, causing the company to stop the progress
of DVD shipments for a whole day.
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